Question 1

What is HealthGo?

Accepted Answer

HealthGo is a Brazilian industry specialized in the development and manufacture of medical equipment for breath tests, focused on the diagnosis of SIBO, IMO, and carbohydrate intolerances.

Question 2

What are breath tests?

Accepted Answer

Breath tests are non-invasive exams that measure the concentration of gases (such as hydrogen, methane, and hydrogen sulfide) in the air exhaled by the patient, allowing the diagnosis of conditions such as SIBO, IMO, and food intolerances.

Question 3

Where is HealthGo located?

Accepted Answer

HealthGo is headquartered in Brasília/DF, at SIBS Quadra 01, conjunto C, Núcleo Bandeirante. We serve clinics and hospitals throughout Brazil.

Question 4

Are the products domestic or imported?

Accepted Answer

The products are domestic. They were developed, manufactured, and distributed throughout the national territory directly from Brasília/DF.

Question 5

Does the patient need to prepare for the exam?

Accepted Answer

Yes, the patient must follow a specific diet 24 hours before the exam, fast for 8 hours, and avoid certain medications. Detailed instructions are provided before the exam by the healthcare professional.

Question 6

Which medications should be avoided before the exam?

Accepted Answer

Antibiotics should be avoided for at least 4 weeks before the exam. Laxatives and prokinetics should be discontinued 1 week in advance. Always consult your healthcare professional for specific guidance.

Question 7

How long does an exam take?

Accepted Answer

A complete exam takes approximately 2 to 3 hours, with air collections performed at regular intervals after ingestion of the substrate.

Question 8

Is the exam painful or invasive?

Accepted Answer

No, the breath test is completely non-invasive and painless. The patient simply blows into a mouthpiece at regular intervals.

Question 9

Is the report generated automatically?

Accepted Answer

Partially, yes. Our software automatically generates charts in the report and allows importing pre-reports to facilitate and speed up the work. The professional can review and customize the report before delivering it to the patient.

Question 10

How long does it take to receive the results?

Accepted Answer

The result is generated immediately after the exam. The healthcare professional can deliver the report to the patient on the same day or schedule an appointment to discuss the results.

Question 11

What is the difference between Air 1 and Air 2?

Accepted Answer

Air 1 is our established equipment that measures H₂ and CH₄ simultaneously, ideal for diagnosing SIBO, IMO, and intolerances. Air 2 is our technological evolution that adds H₂S (hydrogen sulfide) measurement, enabling even more complete diagnostics.

Question 12

Are the devices registered with ANVISA?

Accepted Answer

Yes, all our equipment has active registration with ANVISA, ensuring compliance with Brazilian health regulations for medical devices.

Question 13

What is the equipment warranty?

Accepted Answer

We offer a 12-month warranty for all our equipment, with specialized technical support and assistance throughout the national territory.

Question 14

Is periodic calibration required?

Accepted Answer

Yes, we recommend annual calibration or every 250 exams to ensure measurement accuracy. Our technical team provides full support for the calibration process.

Question 15

Is special installation required?

Accepted Answer

No, HealthGo devices are plug and play. Simply connect to power and computer via USB to start using. No special electrical or structural installations are needed.

Question 16

How does system access work?

Accepted Answer

The HealthGo software can be installed on Windows or MacOS computers. Each user receives personalized access credentials, allowing control and traceability of exams performed.

Question 17

Is the equipment portable?

Accepted Answer

Our devices are compact (21 x 21 x 9 cm) and lightweight (2.3 kg), making them easy to transport between rooms or units. However, it is recommended to keep them always connected to the power grid to maintain sensor calibration stability.

Question 18

Is HealthGo Air easy to operate?

Accepted Answer

Yes, our devices were designed with a focus on ease of use. The software has an intuitive interface and we offer complete training for your team.

Question 19

How many exams can be performed at the same time?

Accepted Answer

Each device performs up to 5 exams at the same time.

Question 20

What is the accuracy of the results?

Accepted Answer

Our equipment uses high-precision MOX technology sensors, ensuring reliable and reproducible results. Air 1 and Air 2 are clinically validated and meet international quality standards.

Question 21

What technical support is available?

Accepted Answer

We offer complete technical support via WhatsApp, phone, and email. Our team is available to assist with operational questions, calibration, and equipment maintenance.

Question 22

How does the equipment increase productivity?

Accepted Answer

With an intuitive interface, automatic graph and pre-report generation, plus the ability to perform up to 5 exams simultaneously, our equipment optimizes service time and increases your clinic's capacity.

Question 23

How can I purchase a HealthGo device?

Accepted Answer

Contact us via WhatsApp or phone to receive a personalized proposal. Our sales team will understand your needs and offer the best solution.

Question 24

Do you offer training?

Accepted Answer

Yes, we offer complete training for the team that will operate the equipment, including technical and operational aspects. However, we do not provide training on the technical aspects of the exam and result interpretation.

Question 25

What payment methods are accepted?

Accepted Answer

We accept various payment methods, including PIX, bank transfer, and debit and credit cards. Consult our sales team to learn about available conditions.

Frequently Asked Questions

General

For Patients

Before the Exam

During the Exam

After the Exam

For Healthcare Professionals

Equipment

Configuration and Access

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